Privacy Policy

This Privacy Policy applies to ClipFlow AI, a multi-platform application (available on web, mobile, and desktop) owned and operated by NXGOAI (“we,” “us,” or “our”). We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our mobile application and website (the “Service”). By using the Service, you agree to the practices described here.

Information We Collect

When you create an account, we collect your email address and a password. You may optionally provide a display name. We also collect any content you submit for repurposing through our AI service. If you contact us, we keep a record of that correspondence.

We automatically collect certain information about how you use the Service, including features accessed, generation activity, device type, operating system, and app version. This helps us diagnose issues and improve the experience for everyone.

How We Use Your Information

We use your information to authenticate your account, process your content through our AI models, and deliver generated outputs. We also use aggregated usage data to improve the Service, communicate important updates, and detect abuse or violations of our Terms.

Data Storage and Security

Your data is stored securely with industry-standard encryption in transit and at rest. Access controls ensure that only you can view your submitted content and generated outputs. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your account information and content for as long as your account is active. If you delete your account, we delete or anonymise your personal data within 30 days, except where we are required by law to retain certain records.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, as well as the right to data portability. You can delete your account from the Profile settings in the app at any time. To exercise any of these rights, contact us at contact@nxgoai.com.

Third-Party Services

We rely on trusted third-party providers for core infrastructure (authentication, data storage, subscription management, and AI model processing). Your data may be processed by these providers in accordance with their own privacy and security practices. We do not sell your personal data to third parties.

Children's Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

International Data Transfers

Our infrastructure is hosted in the United States. If you access the Service from outside the US, your data will be transferred to, stored, and processed there. We take appropriate safeguards to ensure your data receives adequate protection.

Changes to This Policy

We may update this Privacy Policy at any time without prior notification. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy. It is your responsibility to review this policy periodically.

Contact

If you have questions about this policy, please reach out to contact@nxgoai.com.